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You DecideRead the You Decide scenario and create a response to the situation. Make sure to identify the critical issues in the scenario and determine how you would resolve it. Your report should be at least 200 words, checked for spelling and grammar, and featuring proper formatting, including a title pageYou Decide> Scenario/SummaryManaging Employees to Give Great Customer ServiceScenario/SummaryManaging Employees to Give Great Customer ServiceScenarioRolePlayersDeliverableScenarioYou are Bob Yeader, a Sales Manager of a small
printing company. One of your sales people asked for a meeting. The meeting was
difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said
the work was too much and the customers too demanding. Where Pat used to be
able to get all the work done in one week, there was now too much work. Your
internal staff has noticed that Pat seems stressed. You wonder if customers are
seeing the stress. Pat has been with your company for 15 years, but is ready to
quit. You know that there is more work, after all there are more customers, and
you recently put in place some new procedures and technology to make service to
customers better and increase sales. Pat is the only one struggling; at least
you thought so. You are wondering what your options are.RoleYour role is to come up with a solution for
Bob’s situation. If you were in Bob Yeader’s position what would you do? Define
the problem(s) as you see it. Determine possible solutions and pick a solution
to implement immediately.PlayersChris NihilHR ManagerGeorge FishCustomer
ServiceJack MasonBob Yeader’s ConsultantMonica MiltonCustomer Service
RepresentativeDeliverableGiven the scenario, your role, and the
information provided by the key players involved, it is time for you to make a
decision. If you are finished reviewing this scenario, close this window and
return to this week’s You Decide tab in eCollege to complete the activity for
this scenario. You can return and review this scenario again at any time.Your Role/AssignmentAssignmentRead the You Decide
scenario and decide on a response. Your goal is to identify the critical issues
in the scenario and determine how you would resolve the issue. Write a report
correctly formatted of at least 250 words. Submit the report to the Dropbox.
Remember to run the spelling and grammar check on your work before turning it
in.Grading Rubric

Category

Points

%

Description

Understanding

20

40%

Demonstrate a strong grasp of the problem at hand. Demonstrate
understanding of how the course concepts apply to the problem.

Analysis

20

40%

Apply original thought to solving the business problem. Apply
concepts from the course material correctly toward solving the business
problem.

Execution

10

20%

Write your answer clearly and succinctly using strong
organization and proper grammar. Use citations correctly.

Total

50

100%

A quality paper will meet or exceed all of the above
requirements.

You DecideRead the You Decide scenario and create a response to the situation. Make sure to identify the critical issues in the scenario and determine how you would resolve it. Your report should be at least 200 words, checked for spelling and grammar, and featuring proper formatting, including a title pageYou Decide> Scenario/SummaryManaging Employees to Give Great Customer ServiceScenario/SummaryManaging Employees to Give Great Customer ServiceScenarioRolePlayersDeliverableScenarioYou are Bob Yeader, a Sales Manager of a small
printing company. One of your sales people asked for a meeting. The meeting was
difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said
the work was too much and the customers too demanding. Where Pat used to be
able to get all the work done in one week, there was now too much work. Your
internal staff has noticed that Pat seems stressed. You wonder if customers are
seeing the stress. Pat has been with your company for 15 years, but is ready to
quit. You know that there is more work, after all there are more customers, and
you recently put in place some new procedures and technology to make service to
customers better and increase sales. Pat is the only one struggling; at least
you thought so. You are wondering what your options are.RoleYour role is to come up with a solution for
Bob’s situation. If you were in Bob Yeader’s position what would you do? Define
the problem(s) as you see it. Determine possible solutions and pick a solution
to implement immediately.PlayersChris NihilHR ManagerGeorge FishCustomer
ServiceJack MasonBob Yeader’s ConsultantMonica MiltonCustomer Service
RepresentativeDeliverableGiven the scenario, your role, and the
information provided by the key players involved, it is time for you to make a
decision. If you are finished reviewing this scenario, close this window and
return to this week’s You Decide tab in eCollege to complete the activity for
this scenario. You can return and review this scenario again at any time.Your Role/AssignmentAssignmentRead the You Decide
scenario and decide on a response. Your goal is to identify the critical issues
in the scenario and determine how you would resolve the issue. Write a report
correctly formatted of at least 250 words. Submit the report to the Dropbox.
Remember to run the spelling and grammar check on your work before turning it
in.Grading Rubric

Category

Points

%

Description

Understanding

20

40%

Demonstrate a strong grasp of the problem at hand. Demonstrate
understanding of how the course concepts apply to the problem.

Analysis

20

40%

Apply original thought to solving the business problem. Apply
concepts from the course material correctly toward solving the business
problem.

Execution

10

20%

Write your answer clearly and succinctly using strong
organization and proper grammar. Use citations correctly.

Total

50

100%

A quality paper will meet or exceed all of the above
requirements.

You DecideRead the You Decide scenario and create a response to the situation. Make sure to identify the critical issues in the scenario and determine how you would resolve it. Your report should be at least 200 words, checked for spelling and grammar, and featuring proper formatting, including a title pageYou Decide> Scenario/SummaryManaging Employees to Give Great Customer ServiceScenario/SummaryManaging Employees to Give Great Customer ServiceScenarioRolePlayersDeliverableScenarioYou are Bob Yeader, a Sales Manager of a small
printing company. One of your sales people asked for a meeting. The meeting was
difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said
the work was too much and the customers too demanding. Where Pat used to be
able to get all the work done in one week, there was now too much work. Your
internal staff has noticed that Pat seems stressed. You wonder if customers are
seeing the stress. Pat has been with your company for 15 years, but is ready to
quit. You know that there is more work, after all there are more customers, and
you recently put in place some new procedures and technology to make service to
customers better and increase sales. Pat is the only one struggling; at least
you thought so. You are wondering what your options are.RoleYour role is to come up with a solution for
Bob’s situation. If you were in Bob Yeader’s position what would you do? Define
the problem(s) as you see it. Determine possible solutions and pick a solution
to implement immediately.PlayersChris NihilHR ManagerGeorge FishCustomer
ServiceJack MasonBob Yeader’s ConsultantMonica MiltonCustomer Service
RepresentativeDeliverableGiven the scenario, your role, and the
information provided by the key players involved, it is time for you to make a
decision. If you are finished reviewing this scenario, close this window and
return to this week’s You Decide tab in eCollege to complete the activity for
this scenario. You can return and review this scenario again at any time.Your Role/AssignmentAssignmentRead the You Decide
scenario and decide on a response. Your goal is to identify the critical issues
in the scenario and determine how you would resolve the issue. Write a report
correctly formatted of at least 250 words. Submit the report to the Dropbox.
Remember to run the spelling and grammar check on your work before turning it
in.Grading Rubric

Category

Points

%

Description

Understanding

20

40%

Demonstrate a strong grasp of the problem at hand. Demonstrate
understanding of how the course concepts apply to the problem.

Analysis

20

40%

Apply original thought to solving the business problem. Apply
concepts from the course material correctly toward solving the business
problem.

Execution

10

20%

Write your answer clearly and succinctly using strong
organization and proper grammar. Use citations correctly.

Total

50

100%

A quality paper will meet or exceed all of the above
requirements.

You DecideRead the You Decide scenario and create a response to the situation. Make sure to identify the critical issues in the scenario and determine how you would resolve it. Your report should be at least 200 words, checked for spelling and grammar, and featuring proper formatting, including a title pageYou Decide> Scenario/SummaryManaging Employees to Give Great Customer ServiceScenario/SummaryManaging Employees to Give Great Customer ServiceScenarioRolePlayersDeliverableScenarioYou are Bob Yeader, a Sales Manager of a small
printing company. One of your sales people asked for a meeting. The meeting was
difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said
the work was too much and the customers too demanding. Where Pat used to be
able to get all the work done in one week, there was now too much work. Your
internal staff has noticed that Pat seems stressed. You wonder if customers are
seeing the stress. Pat has been with your company for 15 years, but is ready to
quit. You know that there is more work, after all there are more customers, and
you recently put in place some new procedures and technology to make service to
customers better and increase sales. Pat is the only one struggling; at least
you thought so. You are wondering what your options are.RoleYour role is to come up with a solution for
Bob’s situation. If you were in Bob Yeader’s position what would you do? Define
the problem(s) as you see it. Determine possible solutions and pick a solution
to implement immediately.PlayersChris NihilHR ManagerGeorge FishCustomer
ServiceJack MasonBob Yeader’s ConsultantMonica MiltonCustomer Service
RepresentativeDeliverableGiven the scenario, your role, and the
information provided by the key players involved, it is time for you to make a
decision. If you are finished reviewing this scenario, close this window and
return to this week’s You Decide tab in eCollege to complete the activity for
this scenario. You can return and review this scenario again at any time.Your Role/AssignmentAssignmentRead the You Decide
scenario and decide on a response. Your goal is to identify the critical issues
in the scenario and determine how you would resolve the issue. Write a report
correctly formatted of at least 250 words. Submit the report to the Dropbox.
Remember to run the spelling and grammar check on your work before turning it
in.Grading Rubric

























Category

Points

%

Description

Understanding

20

40%

Demonstrate a strong grasp of the problem at hand. Demonstrate
understanding of how the course concepts apply to the problem.


Analysis

20

40%

Apply original thought to solving the business problem. Apply
concepts from the course material correctly toward solving the business
problem.



Execution

10

20%

Write your answer clearly and succinctly using strong
organization and proper grammar. Use citations correctly.


Total

50

100%

A quality paper will meet or exceed all of the above
requirements.


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