You DecideRead the You Decide scenario and create a response to
the situation. Make sure to identify the critical issues in the
scenario and determine how you would resolve it. Your report should
be at least 200 words, checked for spelling and grammar, and
featuring proper formatting, including a title pageYou Decide>
Scenario/SummaryManaging Employees to Give Great Customer
ServiceScenario/SummaryManaging Employees to Give Great Customer
ServiceScenarioRolePlayersDeliverableScenarioYou are Bob Yeader, a
Sales Manager of a small
printing company. One of your sales people asked for a
meeting. The meeting was
difficult. The sales person, Pat Lawson, broke down in the
meeting. Pat said
the work was too much and the customers too demanding. Where
Pat used to be
able to get all the work done in one week, there was now too
much work. Your
internal staff has noticed that Pat seems stressed. You
wonder if customers are
seeing the stress. Pat has been with your company for 15
years, but is ready to
quit. You know that there is more work, after all there are
more customers, and
you recently put in place some new procedures and technology
to make service to
customers better and increase sales. Pat is the only one
struggling; at least
you thought so. You are wondering what your options
are.RoleYour role is to come up with a solution for
Bob’s situation. If you were in Bob Yeader’s position what
would you do? Define
the problem(s) as you see it. Determine possible solutions
and pick a solution
to implement immediately.PlayersChris NihilHR ManagerGeorge
FishCustomer
ServiceJack MasonBob Yeader’s ConsultantMonica MiltonCustomer
Service
RepresentativeDeliverableGiven the scenario, your role, and
the
information provided by the key players involved, it is time
for you to make a
decision. If you are finished reviewing this scenario, close
this window and
return to this week’s You Decide tab in eCollege to complete
the activity for
this scenario. You can return and review this scenario again
at any time.Your Role/AssignmentAssignmentRead the You Decide
scenario and decide on a response. Your goal is to identify
the critical issues
in the scenario and determine how you would resolve the
issue. Write a report
correctly formatted of at least 250 words. Submit the report
to the Dropbox.
Remember to run the spelling and grammar check on your work
before turning it
in.Grading Rubric
Category
Points
%
Description
Understanding
20
40%
Demonstrate a strong grasp of the problem at hand. Demonstrate
understanding of how the course concepts apply to the
problem.
Analysis
20
40%
Apply original thought to solving the business problem. Apply
concepts from the course material correctly toward solving
the business
problem.
Execution
10
20%
Write your answer clearly and succinctly using strong
organization and proper grammar. Use citations correctly.
Total
50
100%
A quality paper will meet or exceed all of the above
requirements.
You DecideRead the You Decide scenario and create a response to
the situation. Make sure to identify the critical issues in the
scenario and determine how you would resolve it. Your report should
be at least 200 words, checked for spelling and grammar, and
featuring proper formatting, including a title pageYou Decide>
Scenario/SummaryManaging Employees to Give Great Customer
ServiceScenario/SummaryManaging Employees to Give Great Customer
ServiceScenarioRolePlayersDeliverableScenarioYou are Bob Yeader, a
Sales Manager of a small
printing company. One of your sales people asked for a
meeting. The meeting was
difficult. The sales person, Pat Lawson, broke down in the
meeting. Pat said
the work was too much and the customers too demanding. Where
Pat used to be
able to get all the work done in one week, there was now too
much work. Your
internal staff has noticed that Pat seems stressed. You
wonder if customers are
seeing the stress. Pat has been with your company for 15
years, but is ready to
quit. You know that there is more work, after all there are
more customers, and
you recently put in place some new procedures and technology
to make service to
customers better and increase sales. Pat is the only one
struggling; at least
you thought so. You are wondering what your options
are.RoleYour role is to come up with a solution for
Bob’s situation. If you were in Bob Yeader’s position what
would you do? Define
the problem(s) as you see it. Determine possible solutions
and pick a solution
to implement immediately.PlayersChris NihilHR ManagerGeorge
FishCustomer
ServiceJack MasonBob Yeader’s ConsultantMonica MiltonCustomer
Service
RepresentativeDeliverableGiven the scenario, your role, and
the
information provided by the key players involved, it is time
for you to make a
decision. If you are finished reviewing this scenario, close
this window and
return to this week’s You Decide tab in eCollege to complete
the activity for
this scenario. You can return and review this scenario again
at any time.Your Role/AssignmentAssignmentRead the You Decide
scenario and decide on a response. Your goal is to identify
the critical issues
in the scenario and determine how you would resolve the
issue. Write a report
correctly formatted of at least 250 words. Submit the report
to the Dropbox.
Remember to run the spelling and grammar check on your work
before turning it
in.Grading Rubric
Category
Points
%
Description
Understanding
20
40%
Demonstrate a strong grasp of the problem at hand. Demonstrate
understanding of how the course concepts apply to the
problem.
Analysis
20
40%
Apply original thought to solving the business problem. Apply
concepts from the course material correctly toward solving
the business
problem.
Execution
10
20%
Write your answer clearly and succinctly using strong
organization and proper grammar. Use citations correctly.
Total
50
100%
A quality paper will meet or exceed all of the above
requirements.
You DecideRead the You Decide scenario and create a response to
the situation. Make sure to identify the critical issues in the
scenario and determine how you would resolve it. Your report should
be at least 200 words, checked for spelling and grammar, and
featuring proper formatting, including a title pageYou Decide>
Scenario/SummaryManaging Employees to Give Great Customer
ServiceScenario/SummaryManaging Employees to Give Great Customer
ServiceScenarioRolePlayersDeliverableScenarioYou are Bob Yeader, a
Sales Manager of a small
printing company. One of your sales people asked for a
meeting. The meeting was
difficult. The sales person, Pat Lawson, broke down in the
meeting. Pat said
the work was too much and the customers too demanding. Where
Pat used to be
able to get all the work done in one week, there was now too
much work. Your
internal staff has noticed that Pat seems stressed. You
wonder if customers are
seeing the stress. Pat has been with your company for 15
years, but is ready to
quit. You know that there is more work, after all there are
more customers, and
you recently put in place some new procedures and technology
to make service to
customers better and increase sales. Pat is the only one
struggling; at least
you thought so. You are wondering what your options
are.RoleYour role is to come up with a solution for
Bob’s situation. If you were in Bob Yeader’s position what
would you do? Define
the problem(s) as you see it. Determine possible solutions
and pick a solution
to implement immediately.PlayersChris NihilHR ManagerGeorge
FishCustomer
ServiceJack MasonBob Yeader’s ConsultantMonica MiltonCustomer
Service
RepresentativeDeliverableGiven the scenario, your role, and
the
information provided by the key players involved, it is time
for you to make a
decision. If you are finished reviewing this scenario, close
this window and
return to this week’s You Decide tab in eCollege to complete
the activity for
this scenario. You can return and review this scenario again
at any time.Your Role/AssignmentAssignmentRead the You Decide
scenario and decide on a response. Your goal is to identify
the critical issues
in the scenario and determine how you would resolve the
issue. Write a report
correctly formatted of at least 250 words. Submit the report
to the Dropbox.
Remember to run the spelling and grammar check on your work
before turning it
in.Grading Rubric
Category
Points
%
Description
Understanding
20
40%
Demonstrate a strong grasp of the problem at hand. Demonstrate
understanding of how the course concepts apply to the
problem.
Analysis
20
40%
Apply original thought to solving the business problem. Apply
concepts from the course material correctly toward solving
the business
problem.
Execution
10
20%
Write your answer clearly and succinctly using strong
organization and proper grammar. Use citations correctly.
Total
50
100%
A quality paper will meet or exceed all of the above
requirements.
You DecideRead the You Decide scenario and create a response to
the situation. Make sure to identify the critical issues in the
scenario and determine how you would resolve it. Your report should
be at least 200 words, checked for spelling and grammar, and
featuring proper formatting, including a title pageYou Decide>
Scenario/SummaryManaging Employees to Give Great Customer
ServiceScenario/SummaryManaging Employees to Give Great Customer
ServiceScenarioRolePlayersDeliverableScenarioYou are Bob Yeader, a
Sales Manager of a small
printing company. One of your sales people asked for a
meeting. The meeting was
difficult. The sales person, Pat Lawson, broke down in the
meeting. Pat said
the work was too much and the customers too demanding. Where
Pat used to be
able to get all the work done in one week, there was now too
much work. Your
internal staff has noticed that Pat seems stressed. You
wonder if customers are
seeing the stress. Pat has been with your company for 15
years, but is ready to
quit. You know that there is more work, after all there are
more customers, and
you recently put in place some new procedures and technology
to make service to
customers better and increase sales. Pat is the only one
struggling; at least
you thought so. You are wondering what your options
are.RoleYour role is to come up with a solution for
Bob’s situation. If you were in Bob Yeader’s position what
would you do? Define
the problem(s) as you see it. Determine possible solutions
and pick a solution
to implement immediately.PlayersChris NihilHR ManagerGeorge
FishCustomer
ServiceJack MasonBob Yeader’s ConsultantMonica MiltonCustomer
Service
RepresentativeDeliverableGiven the scenario, your role, and
the
information provided by the key players involved, it is time
for you to make a
decision. If you are finished reviewing this scenario, close
this window and
return to this week’s You Decide tab in eCollege to complete
the activity for
this scenario. You can return and review this scenario again
at any time.Your Role/AssignmentAssignmentRead the You Decide
scenario and decide on a response. Your goal is to identify
the critical issues
in the scenario and determine how you would resolve the
issue. Write a report
correctly formatted of at least 250 words. Submit the report
to the Dropbox.
Remember to run the spelling and grammar check on your work
before turning it
in.Grading Rubric
Category
Points
%
Description
Understanding
20
40%
Demonstrate a strong grasp of the problem at hand. Demonstrate
understanding of how the course concepts apply to the
problem.
Analysis
20
40%
Apply original thought to solving the business problem. Apply
concepts from the course material correctly toward solving
the business
problem.
Execution
10
20%
Write your answer clearly and succinctly using strong
organization and proper grammar. Use citations correctly.
Total
50
100%
A quality paper will meet or exceed all of the above
requirements.
